For immediate assistance, please read the following most Frequently Asked Questions. If your concerns are not addressed, you may E-Mail us with the link provided at the bottom of this page. The following questions cover approximately 98% of our Customer Service information requests.
1.) Will my Empress Tree thrive in my region of the country?
The Empress Tree is very hardy and thrives in temperatures between -10o and 110o Fahrenheit. For details on your state or area, click here for our Zone Map.
2.) When can I expect my tree after I order it?
To ensure that your tree arrives in the best condition, we ship with Fed Ex so that it does not sit in transit. Normal orders typically take approximately two weeks to process.
3.) What size will my tree be when it is shipped to me?
You will be shipped either rootstock, a six to ten inch seedling, or a dormant seedling. This depends primarily on the time of year and your growing zone. We also offer larger mature trees, but generally don't recommend them. This is because a young seedling or root stock adapts to its environment much quicker than a mature tree. Giving it an exceptional survival rate. Plus, in a matter of a few months during the first growing season, the tree can reach up to 10 feet in height or more.
4.) What if my plant does not live?
We guarantee that every container hardened tree we ship is of the finest quality and that your order has been carefully handled and shipped to ensure that you receive a healthy tree. However, it is virtually impossible to achieve 100% survival rate with any living plant. This is why your Empress Trees come with a 90 day guarantee. All we ask is that you send the tree back to us and cover the shipping and handling cost and we will replace it with a new tree.
We cannot guarantee wholesale seedlings.
5.) How far apart should I space my trees if I purchase more than one?
Empress Trees thrive in direct sunlight, and by utilizing proper spacing you can achieve a full crown. The farther apart you place them, the larger the trees will become. When growing for timber, we recommend a distance of 16 to 20 feet apart. When growing for residential purposes and privacy screens, grow your trees approximately 9 feet apart.
6.) What time of year should I plant my Empress Tree?
The Empress Tree can be planted throughout the year in various areas of the country. It can be planted while dormant in the winter or while growing in the spring, summer or fall. Also, all of our trees come with our “Quick Start Grower’s Guide” so that your tree has the best possible growth.
7.) How big will my tree eventually grow?
With any tree, surrounding conditions play a role in its growth. Without a lot of competition for sunlight, your Empress Tree will settle at a height of 30 to 50 feet and a width of 20 to 30 feet. To reduce the potential height of your tree, trim the top of the tree to slow its growth. Click here to learn more about how fast empress trees can grow.
8.) What are the characteristics of the Empress Tree’s lumber?
This particular wood is light and durable with a very straight grain. It does not warp or split. It is fire resistant and is an excellent insulator of heat and cold. Its wood has been used to build boats, guitars and surfboards. An interesting footnote is that after ten years, you can cut the tree near its base and watch the stump grow into a new tree. To find out more, visit (PaulowniaSupply.com at characteristics page).
9.) Are Empress Trees wind resistant? Would they be a good tree to use as a wind barrier or sight barrier?
Empress Trees are known for its deep and advanced root system which can reach as far as 40 feet deep into the ground. The Empress Tree has been used as a wind block. The tree’s surrounding conditions will determine its effectiveness at blocking winds. Also, by quickly reaching its desired heights, Empress Trees make quick and effective sight barriers as well.
10.) Will an Empress Tree disturb its surroundings?
The Empress Tree's roots grow deep into the ground in search of water. They're generally friendly to their surrounding environment. As with any tree, you want to plant at least 10 feet from foundations such as sidewalks, roads, fences, septic systems and other obstructions. When planting for shade near your home, you need to account for the canopy of the tree in three years. It is generally recommended that you plant any shade tree at least fifteen feet away from your home.
11.) Will I have problems with insects?
The Empress Tree is not particularly susceptible to insect problems. The best defense with any tree is to start out with good soil, good feeding and keeping the tree from getting too much water.
12.) Are soil conditions an issue with an Empress Tree?
Empress Trees are very versatile and thrive in various types of soil. It is a very hardy tree that will effectively grow both in sandy and clay soils. It also tolerates a wide pH range, from 5.0 to 8.5.
13.) Are the leaves poisonous?
On the contrary, Empress Tree leaves have been used to feed many forms of livestock, specifically cattle. Your pets will come to no harm if they eat these leaves.
14.) What are the different species of Empress Trees?
We grow two different varieties of trees (Tomentosa and Elongata).
15.) How do I contact you with questions I may have?
Please hit the Contact button at the bottom of the page for our E-Mail address. Due to the nature of our operation, we ship out trees on Mondays and Tuesdays and focus on returning E-Mails on Wednesdays, Thursdays and Fridays.